Run the Site You Own Without Building an Operations Team.
A 24/7/365 network operations center for the facilities we deliver — and for clusters built by others — with remote hands, predictive maintenance, capacity management and SLA reporting from breaker to job scheduler.
Who This Is For
- Organisations whose core business is models or products, not datacenter operations
- Enterprises with a new private cluster and no critical-facilities team
- Owners of distributed edge sites that cannot justify staff at each location
- Teams that want their engineers on the workload, not on the pager
What's Included
Facility Monitoring
Power chain, UPS, generators, CDUs, cooling plant, leak detection and environmental sensors under one alarm model.
Cluster Monitoring
GPU health, NVLink and fabric errors, storage performance, scheduler queues and job failures correlated with facility events.
Incident Response
Tiered on-call, defined escalation, smart hands on site for swaps and physical work, RMA management with vendors.
Preventive and Predictive Maintenance
Scheduled plant maintenance, coolant chemistry, filter and battery cycles, and failure prediction from telemetry trends.
Capacity and Change Management
Power and cooling headroom tracking, expansion planning, controlled change windows and documentation.
Reporting
Monthly SLA and availability reports, incident post-mortems, energy and PUE reporting.
Reference Specifications
Starting points. Every engagement is engineered to the workload, site and budget in front of us.
| Coverage | 24/7/365 NOC, remote first with on-site smart hands per site |
|---|---|
| Tooling | DCIM (EcoStruxure, Environet, Sunbird, Nlyte), NVIDIA Mission Control, DCGM, Prometheus/Grafana, ticketing |
| SLAs | Acknowledgement, response and restoration targets per severity; availability commitments per facility tier |
| Scope options | Facility only, cluster only, or integrated; single site or distributed fleet |
| Vendor management | Warranty and support-case handling with NVIDIA, Supermicro, Dell, Vertiv, CoolIT and others |
| Security | Role-based access, MFA, audit logging; cleared-operator option for regulated sites |
How We Deliver
- 1
Onboarding
Weeks 1–2Asset inventory, monitoring integration, alarm thresholds, escalation contacts and runbooks agreed.
- 2
Shadow Operations
Weeks 2–4NOC monitors alongside your team or the build team; procedures tested on real events.
- 3
Steady State
Weeks ongoingFull operations under SLA with monthly reviews and quarterly capacity planning.
Questions We Get Asked
Do you operate clusters you did not build?
Yes, after an onboarding assessment that documents the as-built state and brings monitoring up to our standard.
What is the commitment?
Twelve-month agreements are typical, with scope that can change at each renewal as your team grows or your needs shift.
Can your NOC run a regulated or air-gapped site?
Yes, with cleared or vetted operators and an operations model designed for environments without internet access. See Sovereign & Air-Gapped AI.
Request a Quotation
Pre-tagged as Managed operations (NOC). A solutions engineer responds the same business day.
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